Regarding delivery
How much is the shipping cost?
Shipping within Japan is a flat rate of 800 yen.
For orders from outside of Japan, please check the shipping charges on the checkout screen.
How long will it take to receive my order?
In the case of pre-orders, we usually ship the products within 1-2 months.
For details, please check each product page.
I live abroad. can you send it
Yes, we can ship items outside of Japan.
(Some areas are not supported.)
About payment
What payment methods do you have?
We accept credit cards (VISA, MASTER, AMEX, JCB), Amazon Pay, and PAYPAL.
Can I use cash on delivery?
Our store does not support cash on delivery.
Can I use bank transfer?
Our store does not support bank transfer.
about the order
I ordered by mistake. Can I cancel?
Normally, we cannot accept cancellations for personal reasons, but please contact our support team in the following cases.
In the case of pre-ordered products, you may be able to cancel your order before the deadline for accepting pre-orders or before the production of the product begins. Cancellations cannot be made after the deadline for accepting reservations or after the start of production. We hope that you will understand.
In the case of in-stock items, cancellations can be accepted before the product is shipped. Cancellations cannot be accepted after shipment has been arranged.
Please contact our support team first.
I have not received an email after placing an order. Are you ready for the procedure?
There is a possibility that the registered e-mail address is incorrect. Please contact our support team so that we can verify your registration information.
I want to check my order history.
You can check your order history by registering an account.
About returns and exchanges
Can I return the product?
We cannot accept returns due to customer's convenience. If the product is defective, we will issue a refund.
Can I exchange the product?
If you purchased a reserved item, we cannot exchange the item for your convenience. Thank you for your understanding.
